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Where is my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this to monitor your delivery status.

If your order hasn’t arrived within the estimated timeframe:

1. Check your tracking details – The latest updates will be available through the courier’s website.
2. Allow extra time – Some delays may occur due to high demand or unexpected shipping issues.
3. Contact us – If your order is significantly delayed or tracking hasn’t updated, reach out to our support team with your order number, and we’ll be happy to assist you.

We appreciate your patience and are here to help!

Delivery on public holidays depends on the courier service. In most cases, orders are processed on the next business day. If you’re unsure, feel free to check your tracking details or contact us for more information.

At the moment, we are only servicing the Auckland and Waikato regions. If you’re located within these areas, we’d be happy to deliver to you! If you’re outside of these regions, we’re unable to process your order at this time, but feel free to reach out with any questions.

Next-day delivery is available for orders within the Auckland region. If you're located outside of Auckland, delivery times may vary, and we'll provide an estimated delivery date at checkout. Feel free to contact us for more details!

For most deliveries, a signature is not required. However, some courier services may request a signature for certain orders. If a signature is needed, the courier will attempt to deliver at a time when someone is available. You can always check with the courier using the tracking information for specific details about your delivery.